Deleting Profiles
Introduction
Some of the data we collect on you are tied to a unique ID, which is assigned to you on your first visit. This ID lives in a cookie in your browser and is connected to our systems. Simply deleting this cookie will not stop data collection, but since we cannot see your cookie - and therefore not your ID - we need you help us find it, so we can match you in our systems, and make sure no more data is collected.
In terms of privacy it's not a weakness, it is actually a strength that the data can not be retrieved without this, since no person can go in and look at precisely your data, and, if setup correctly, no person can recognize you based on this data.
In order to locate your Profile ID you need to follow these steps.
Quick-Guide for the web-savvy
Go to our website [INSERT SITENAME HERE]
Open your browser’s console
Paste in ely.profile.data.profileId and hit RETURN
Send us the result
Step-by-step guide
Step 1: Visit our site [INSERT SITENAME HERE]
Open your browser and go to our website. [WEBSITE URL]
Step 2: Go to the Console
When the page is loaded, you will need to open the browser console. How to do this depends on your platform and browser. The process for the latest versions of the most used browsers is described below.
CHROME:
Windows:
Press CTRL + SHIFT I to open the Developer Tools.
Press ESC (or click on “Show console” in the bottom right corner) to slide the console up.
Mac:
Press CMD + OPTION + I to open the Developer Tools.
Press ESC (or click on “Show console” in the bottom right corner) to slide the console up.
Note: In Chrome’s dev tools, there is a “console” tab. However, a smaller “slide-up” console can be opened while any of the other tabs is active.
SAFARI:
Press CMD + OPTION + J
Note: The console only works if the “Show Develop menu in menu bar” check box in the Advanced tab of the Preferences menu is checked!
FIREFOX:
Windows:
Press CTRL + SHIFT + K to open the Web console
Mac:
Press CMD + OPTION + K top open the Web console
Internet Explorer:
Press F12 to enter Developer Tools
Click on the Console tab
EDGE:
Press CTRL + SHIFT + J to open the Web console
Step 3: Retrieve your Profile ID
In the console window type in the following string and hit RETURN
You may copy and paste it as well
ely.profile.data.profileId
The result should look something like this:
Step 4: Send your ID
The string in red is your Profile ID. Copy this, and send it to us using
[INSERT PREFERRED CONTACT METHOD HERE]